Propaedeutics of decision-making: supporting managerial learning and innovation
Decision Support Systems
Implementation and structural variables
Information and Management
Artificial intelligence (2nd ed.)
Artificial intelligence (2nd ed.)
Rethinking the concept of user involvement
MIS Quarterly
A problem-solving perspective on systems development
Journal of Management Information Systems
A retrospective look at PD projects
Communications of the ACM - Special issue Participatory Design
PD and joint application design: a transatlantic comparison
Communications of the ACM - Special issue Participatory Design
From programming environments to environments for designing
Communications of the ACM
Information systems development and data modeling: conceptual and philosophical foundations
Information systems development and data modeling: conceptual and philosophical foundations
Transforming work: collaboration, learning, and design
Communications of the ACM
Communications of the ACM
Communications of the ACM
Communications of the ACM - Special issue Participatory Design
Introduction to information systems success measurement
Information systems success measurement
Dimensions of information systems success
Information systems success measurement
Five small secrets to systems success
Information systems success measurement
Beyond the productivity paradox
Communications of the ACM
Communications of the ACM
Enterprise resource planning: making ERP a success
Communications of the ACM
The reality of user-centered design
Journal of End User Computing - Special issue on human-centered research and practice
Human-Computer Interaction
Human Problem Solving
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This paper uses general systems theory to provide an expanded view of information systems in organizations. Three general viewpoints and corresponding approaches to information systems development are identified. The designer centered or American approach to information systems development is based on a “functionalist” perspective of information systems and a problem solving orientation. The user centered or European approach to information systems development takes an expanded view of information systems that specifically considers humans and recognizes their aspirations and goals and uses a democratic, participative approach to develop systems in an effort to produce an improved workplace and a better quality of worklife for users. A third viewpoint on information systems development, business process centering, is identified that further expands the components of the system to include the set of integrated tasks that provide value to the customer. We define a new development approach that combines the strengths of these approaches based on general systems theory, business process centering, and a measurement and control system.