Relational development in computer-supported groups
MIS Quarterly
Knowledge creation in focus groups: can group technologies help?
Information and Management
Investigating information systems with action research
Communications of the AIS
Facilitator Influence in Group Support Systems: Intended and Unintended Effects
Information Systems Research
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
A technology transition model derived from field investigation of GSS use aboard the U.S.S. CORONADO
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
1001 Unanswered research questions in GSS
Journal of Management Information Systems
Flaming in the electronic classroom
Journal of Management Information Systems
Invoking social comparison to improve electronic brainstorming: beyond anonymity
Journal of Management Information Systems - Special section: Information technology and its organizational impact
The structuring of creative processes using GSS: a framework for research
Journal of Management Information Systems - Special section: Information technology and IT organizational impact
Investigating the Moderators of the Group Support Systems Use with Meta-Analysis
Journal of Management Information Systems
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Research in Information Systems, specifically Group Support Systems GSS, lends itself well to Action Research. From its original definition in 1985, GSSs have included a human component, the facilitator thereby providing an excellent venue for action research. This article proposes that action research acts as a key component in the knowledge accrual process for information systems research. The article demonstrates this proposal by developing a four-phased empirical-action research cycle based on McGrath et al.'s 1982 empirical research cycle, Baskerville's 1997 action research cycle, and the call to include the practitioner's view in empirical research as posited by Kerlinger's 1986 suggested goals for non-experimental studies. Finally, the proposed empirical-action research cycle is applied directly to a GSS field study wherein a group uses a GSS for a real-world problem of business process reengineering. The details of the study are discussed using the four phases in the model.