Designing for light-weight collaboration: the case of interactive citizens' advisory services

Authors:
Gerhard Schwabe;Claudia Bretscher;Birgit Schenk
Affiliations:
Department of Informatics, University of Zurich, Zurich, Switzerland;Department of Informatics, University of Zurich, Zurich, Switzerland;University of Applied Sciences Kehl, Kehl, Germany
Venue:
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
Year:
2010

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Abstract

This paper reports on the design of a collaborative system to support citizens' advisory services Recent research on the adoption of collaborative technologies indicates that: a) successful collaborative technologies diffuse from the private sector to the business sector and not vice versa, b) collaborative processes evolve and therefore cannot be prestructured in detail, and c) creative collaboration can be characterized as creating and sharing mental models We demonstrate how these insights informed our design of a citizens' advisory system and provide data from an evaluation in a German city Implications for the design of our collaborative system are offered.