Modifiers for Quality Assurance in Group Facilitation

  • Authors:

  • G. L. Kolfschoten;P. Grünbacher;R. O. Briggs

  • Affiliations:

  • Faculty of Technology, Policy and Management, Department of System Engineering, Delft University of Technology, Delft, The Netherlands 2628BX;Johannes Kepler University, Linz, Austria;Department of Business administration, Institute for Collaboration Science, University of Nebraska at Omaha, Omaha, USA NE 68182

  • Venue:
  • Groupware: Design, Implementation, and Use
  • Year:
  • 2009

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Abstract

One of the key tasks of a facilitator is to assure the quality of the knowledge outcome created in the collaborative effort. To manage the quality of the knowledge generated facilitators need to follow along in the communication, and to judge the quality of contributions, decisions and consensus. When facilitators or group members detect quality deficiencies, facilitators have the difficult task of making interventions to support the group in improving the quality of their output, without interrupting the flow of the process. In this paper we will present a framework for quality assessment and a toolbox with flexible interventions that can be added to the process design on the fly, as soon as quality deficiencies are detected. The toolbox exists of a set of conditional adjustment interventions, which can be used to enhance the selected facilitation techniques to guard for quality.