Participation in ICT-Enabled Meetings

  • Authors:

  • Mary Beth Watson-Manheim;Kevin Crowston;Chei Sian Lee;Katherine M. Chudoba

  • Affiliations:

  • University of Illinois, Chicago, USA;Syracuse University, USA;Nanyang Technological University, Singapore;Utah State University, USA

  • Venue:
  • Journal of Organizational and End User Computing
  • Year:
  • 2011

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Abstract

Meetings are a common occurrence in contemporary organizations. The authors' exploratory study at Intel, an innovative global technology company, suggests that meetings are evolving beyond their familiar definition as the pervasive use of information and communication technologies ICTs changes work practices associated with meetings. Drawing on data gathered from interviews prompted by entries in the employees' electronic calendar system, the authors examine the multiple ways in which meetings build and reflect work in the organization and derive propositions to guide future research. Specifically, the authors identify four aspects of meetings that reflect work in the 21st century: meetings are integral to work in team-centered organizations, tension between group and personal objectives, discontinuities, and ICT support for fragmented work environment.