Transferring a collaborative work practice to practitioners: a field study of the value frequency model for change-of-practice

  • Authors:

  • Robert O. Briggs;Alanah J. Davis;John D. Murphy;Lucas Steinhauser;Thomas F. Carlisle

  • Affiliations:

  • Institute for Collaboration Science, University of Nebraska at Omaha;Institute for Collaboration Science, University of Nebraska at Omaha;Institute for Collaboration Science, University of Nebraska at Omaha;Institute for Collaboration Science, University of Nebraska at Omaha;Science Applications International Corporation

  • Venue:
  • CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
  • Year:
  • 2007

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Abstract

Collaboration engineers design collaborative work practices for high-value recurring tasks and transfer them to practitioners to execute for themselves without the on-going intervention of professional facilitators. It would be useful to increase the predictability of developing self-sustaining and growing community of practice around these designed processes. This paper reports a field study that applies the Value Frequency Model (VFM) for change-of-practice to the deployment of an engineered work practice to groups in a large global organization. The results suggest that VFM provides useful insights for discovering candidate tasks for Collaboration Engineering (CE) interventions, for designing new work practices, and for designing transition interventions for creating a self-sustaining and growing community of practice.