A transfer approach for facilitation knowledge in computer-supported collaboration
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Beyond GSS: fitting collaboration technology to a given work practice
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations
Journal of Management Information Systems
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Research has indicated that Group Support Systems are most successful when offered in combination with facilitation or at least training. However the need for human support creates a serious barrier for use. In this paper we evaluated the use of a GSS for a multi-step creativity task. The groups using this GSS got no training, no experience and no support, and all handed in a report with the requested results. We will explore the way it worked, the nature of the tool that enabled this way of working and their results.