Journal of Management Information Systems
The collaboration engineering approach for designing collaboration processes
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Assessment of facilitators' design thinking
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Facilitation Roles and Responsibilities for Sustained Collaboration Support in Organizations
Journal of Management Information Systems
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Given the increased demand for group work, it has been argued that strong facilitation skills are critical for successful business interactions, yet many of us view meetings as time-consuming and unproductive exchanges, and few of us have had any formal training in designing and facilitating meetings. This paper presents the results of a study on the importance of critical facilitator role behaviors across different face-to-face group support system (GSS) environments. The study measured the importance of each of 16 role dimensions to effective GSS facilitation and investigated differences across different GSS technologies. Additionally, perceived facilitator training needs and current performance across all dimensions were measured.