Report from the NSF workshop on workflow and process automation in information systems
ACM SIGSOFT Software Engineering Notes
A Knowledge-based Approach to Handling Exceptions inWorkflow Systems
Computer Supported Cooperative Work
The process recombinator: a tool for generating new business process ideas
ICIS '99 Proceedings of the 20th international conference on Information Systems
Annals of cases on information technology
A Knowledge-Based Approach for Designing Robust Business Processes
Business Process Management, Models, Techniques, and Empirical Studies
Ontologies supporting business process re-engineering
Enterprise information systems IV
Integrated process management: from planning to work execution
BSN '05 Proceedings of the IEEE EEE05 international workshop on Business services networks
The collaborate/integrate business technology strategy
Communications of the ACM - Two decades of the language-action perspective
Understanding Business Process Change Failure: An Actor-Network Perspective
Journal of Management Information Systems
Journal of Management Information Systems
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Applying collaborative process design to user requirements elicitation: A case study
Computers in Industry
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From the Book:This book was conceived during a period of tumultuous change in the global business environment. Corporations were undergoing massive restructuring. Global competition, sluggish economies and the potential offered by emerging technologies were pushing firms to fundamentally rethink their business processes. Prominent consultants seeking to provide solutions to these problems prescribed Business Process Reengineering (BPR) as a means to restructure aging bureaucratized processes in an attempt to achieve the strategic objectives of increased efficiency, reduced costs, improved quality, and greater customer satisfaction. These consultants typically repackaged existing change theories and techniques of organizational structure, technology, operations, quality, and human resources in a new and exciting synthesis directed at dramatic improvements in business performance. BPR soon became the rage! Endless magazine articles heralded claims or tremendous payoffs resulting from process change. The popularity of BPR was in part fueled by claims of high pay-offs from early BPR projects. For example, Ford Motor Co. and AT&T reported major increases in productivity and decreases in staff after process reengineering and DEC was able to consolidate 55 accounting groups into five. Kodak reengineered its 1,500-employee black and white film operations by focusing on customer satisfaction and cut costs 15% below budget; cut response time in half; and dramatically reduced defects. Other early reengineering success stories include: Hallmark's product development process, Bell Atlantic's system billing process, an similar examples at GE, IBM's Credit Corp., Capitol Holdings, Taco Bell, Wal-Mart, CIGNA RE, XEROX and Banc One. Ironically, while much has been discussed about BPR, most companies are still searching for theories and methods to better manage business process change. Academics are also now beginning to recognize the need to study this phenomenon, but precious little has been published. Basic questions lack consistent answers: What does process change entail? What are key enablers of process change? Is there a process change methodology? What techniques and tools have been found to successfully model and redesign business processes? What is the role of information technology in this change? What is the role of Information Systems personnel in changing business processes? What is the role of people empowerment and team-based management in process change? How do we best plan, organize and control process change efforts? Under what conditions will BPR be most effective? Answers to these questions are not easy, nor direct. Pondering these same questions from our "steamy southern" vantage point in the Summer of 1993, we recognized there was little impartial and scholarly analysis of this compelling management trend. A book idea was born!