Artificial Intelligence
Influence of exception handling on the support of cooperative office work
Proceedings of the IFIP WG 8.4 confernece on Multi-user interfaces and applications
Decision support for exception handling and quality control in office operations
Decision Support Systems
An expert system framework for machine fault diagnosis
Computers and Industrial Engineering
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
WorkFlow systems: a few definitions and a few suggestions
COCS '95 Proceedings of conference on Organizational computing systems
Exception management on a shop floor using online simulation
WSC '93 Proceedings of the 25th conference on Winter simulation
Business Process Change: Reengineering Concepts, Methods and Technologies
Business Process Change: Reengineering Concepts, Methods and Technologies
Introduction to the Special Issue on Adaptive WorkflowSystems
Computer Supported Cooperative Work
ERP reference process models: from generic to specific
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Predicting exceptions in agent-based supply-chains
ESAW'05 Proceedings of the 6th international conference on Engineering Societies in the Agents World
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This chapter describes a novel knowledge-based methodology and computer toolset for helping business process designers and participants better manage exceptions (unexpected deviations from a normal sequence of events caused by design errors, resource failures, requirement changes etc.) that can occur during the enactment of a process. This approach is based on an on-line repository exploiting a generic and reusable body of knowledge, which describes what kinds of exceptions can occur in collaborative work processes, how these exceptions can be detected, and how they can be resolved. This work builds upon previous efforts from the MIT Process Handbook project and from research on conflict management in collaborative design.