The antecedents and consequents of user perceptions in information technology adoption
Decision Support Systems
The future of diffusion research
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems
Journal of Management Information Systems
The Role of Challenge in Information Systems Use
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
A critical look at partial least squares modeling
MIS Quarterly
Self-Determined Adoption of an ICT System in a Work Organization
Journal of Organizational and End User Computing
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The benefits of new organizational information systems (IS) depend on the degree that users of the technology adapt by proactively changing themselves, their work routines, and even the technology itself in order to leverage its strategic capabilities. Scholars have recently proposed the Coping Model of User Adaptation (CMUA) as a useful theoretical lens for understanding individual adaptive responses to an IS; however, this nascent model has not yet received extensive empirical validation. Using survey data from a campus health center at a large public university, this study empirically examines and extends CMUA by exploring the relationship between IS appraisal and adaptive behaviors. Results show that user adaptation to IS depends on how it is appraised by users, with appraisal of the IS as a challenge being the strongest predictor of both problem-focused and emotion-focused adaptation. Implications for research and practice are discussed.