Relational development in computer-supported groups
MIS Quarterly
Information and Management
Communications of the ACM
Internet Communication and Qualitative Research
Internet Communication and Qualitative Research
Global corporate web sites: an empirical investigation of content and design
Information and Management
Trust-Based Facilitator: Handling Word-of-Mouth Trust for Agent-Based E-Commerce
Electronic Commerce Research
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Mining the peanut gallery: opinion extraction and semantic classification of product reviews
WWW '03 Proceedings of the 12th international conference on World Wide Web
An Analysis of Online Customer Complaints: Implications for Web Complaint Management
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Rethinking Media Richness: Towards a Theory of Media Synchronicity
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
The active lurker: influence of an in-house online community on its outside environment
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Movie Review Mining: a Comparison between Supervised and Unsupervised Classification Approaches
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 4 - Volume 04
Designing sticky knowledge networks
Communications of the ACM - Adaptive complex enterprises
Opinion observer: analyzing and comparing opinions on the Web
WWW '05 Proceedings of the 14th international conference on World Wide Web
Electronic Word of Mouth: A Genre Analysis of Product Reviews on Consumer Opinion Web Sites
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Non-public and public online community participation: Needs, attitudes and behavior
Electronic Commerce Research
International Journal of Electronic Commerce
Mining opinion features in customer reviews
AAAI'04 Proceedings of the 19th national conference on Artifical intelligence
Identifying Motivations for the Use of Commercial Web Sites
Information Resources Management Journal
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Consumer-opinion Web sites provide people with unparalleled opportunities to articulate their opinions on products and services, read those of others, or interact with other consumers. The success of such Web sites is limited by three challenges: the quality of contributions, users' motivation to participate, and readers' trust in the writer's competence. Drawing on the concept of media richness, this article investigates how such Web sites could provide richer and more useful exchanges to both consumers and companies. The results suggest that consumer-opinion Web sites can provide richer exchanges when they separate the tasks of information exchange and social interaction and support them with appropriate levels of richness.