Understanding user differences in open-source workflow management system usage intentions

  • Authors:

  • Jan Recker;Marcello La Rosa

  • Affiliations:

  • Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia;Queensland University of Technology, 126 Margaret Street, Brisbane, QLD 4000, Australia and NICTA Queensland Lab, Australia

  • Venue:
  • Information Systems
  • Year:
  • 2012

Quantified Score

Hi-index 0.00

Visualization

Abstract

Open-source software systems have become a viable alternative to proprietary systems. We collected data on the usage of an open-source workflow management system developed by a university research group, and examined this data with a focus on how three different user cohorts - students, academics and industry professionals - develop behavioral intentions to use the system. Building upon a framework of motivational components, we examined the group differences in extrinsic versus intrinsic motivations on continued usage intentions. Our study provides a detailed understanding of the use of open-source workflow management systems in different user communities. Moreover, it discusses implications for the provision of workflow management systems, the user-specific management of open-source systems and the development of services in the wider user community.