Web-based expert systems: benefits and challenges

  • Authors:

  • Y. Duan;J. S. Edwards;M. X. Xu

  • Affiliations:

  • Luton Business School, University of Luton, Luton LU1 3JU, UK;Aston Business School, Aston University, Birmingham B4 7ET, UK;Portsmouth Business School, University of Portsmouth, Portsmouth PO4 8JF, UK

  • Venue:
  • Information and Management
  • Year:
  • 2005

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Abstract

Convergence of technologies in the Internet and the field of expert systems have offered new ways of sharing and distributing knowledge. However, there has been a general lack of research in the area of web-based expert systems (ES). This paper addresses the issues associated with the design, development, and use of web-based ES from a standpoint of the benefits and challenges of developing and using them. The original theory and concepts in conventional ES were reviewed and a knowledge engineering framework for developing them was revisited. The study considered three web-based ES: WITS-advisor - for e-business strategy development, Fish-Expert - for fish disease diagnosis, and IMIS - to promote intelligent interviews. The benefits and challenges in developing and using ES are discussed by comparing them with traditional standalone systems from development and application perspectives.