Semantic model for knowledge representation in e-business

  • Authors:
  • A. Garcia-Crespo;B. Ruiz-Mezcua;J. L. Lopez-Cuadrado;I. Gonzalez-Carrasco

  • Affiliations:
  • Computer Science Department, Universidad Carlos III de Madrid, Av. de la Universidad 30, 28911 Leganes, Madrid, Spain;Computer Science Department, Universidad Carlos III de Madrid, Av. de la Universidad 30, 28911 Leganes, Madrid, Spain;Computer Science Department, Universidad Carlos III de Madrid, Av. de la Universidad 30, 28911 Leganes, Madrid, Spain;Computer Science Department, Universidad Carlos III de Madrid, Av. de la Universidad 30, 28911 Leganes, Madrid, Spain

  • Venue:
  • Knowledge-Based Systems
  • Year:
  • 2011

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Abstract

Semantic knowledge representation is the key for the development of present intelligent systems. Furthermore, the Semantic Web provide a formal representation and knowledge-driven set of technologies to enable automation of business processes. Despite the new trends on business process automation based on semantic technologies and Web Services, a number of business processes still require human intervention. In this paper we address the problem of ontology-based process representation based on expert's knowledge, considering both tasks executed by means of web services and tasks executed by persons. In this way, fully-automated and semi-automated processes (guided by a person) could be represented and executed. The proposed model is based on the set of situations that can be identified by an expert in a given process and the actions required in each situation. For validating our approach, a sales supporting system based on the proposed architecture has been developed. The proof-of concept system has been running for a remarkably time, supporting the sales process for non-expert sellers.