Improving quality, speed and confidence in decision-making: measuring expert systems benefits
Information and Management
Early expert systems: where are they now?
MIS Quarterly
Expert system applications in business: a review and analysis of the literature (1977–1993)
Information and Management
Expert systems adoption: an analytical study of managerial issues and concerns
Information and Management
Expert systems: a survey of their use in UK business
Information and Management
A collaborative fuzzy expert system for the Web
ACM SIGMIS Database
Some technical and non-technical issues in implementing a knowledge server
Software—Practice & Experience
Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
Expert Systems: A View of the Field
IEEE Expert: Intelligent Systems and Their Applications
A frame knowledge system for managing financial decision knowledge
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
A novel method for the selection of expert systems using case-based reasoning
International Journal of Knowledge Engineering and Soft Data Paradigms
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Convergence of technologies in the Internet and the field of expert systems have offered new ways of sharing and distributing knowledge. However, there has been a general lack of research in the area of web-based expert systems (ES). This paper addresses the issues associated with the design, development, and use of web-based ES from a standpoint of the benefits and challenges of developing and using them. The original theory and concepts in conventional ES were reviewed and a knowledge engineering framework for developing them was revisited. The study considered three web-based ES: WITS-advisor -- for e-business strategy development, Fish-Expert -- for fish disease diagnosis, and IMIS -- to promote intelligent interviews. The benefits and challenges in developing and using ES are discussed by comparing them with traditional standalone systems from development and application perspectives.