Novice/expert differences in programming skills
International Journal of Man-Machine Studies - The MIT Press scientific computation series
Building expert systems
Interface design issues for advice-giving expert systems
Communications of the ACM
Mind over machine: the power of human intuition and expertise in the era of the computer
Mind over machine: the power of human intuition and expertise in the era of the computer
Expert systems: the next challenge for managers
Sloan Management Review
Cognitive factors in user/expert-system interaction
Human Factors
Decision support system effectiveness: a review and an empirical test
Management Science
A study of user interface aids for model-oriented decision support systems
Management Science
Towards a heuristic theory of problem structuring
Management Science
An experiment in applying the adaptive design approach to DSS development
Decision support systems (3rd ed.)
Understanding Natural Language
Understanding Natural Language
An effective graphics user interface for rules and inference mechanisms
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intelligent systems design: the development of a framework and empirical assessment of knowledge presentation and reasoning in an expert system interface
Human Problem Solving
Rule Based Expert Systems: The Mycin Experiments of the Stanford Heuristic Programming Project (The Addison-Wesley series in artificial intelligence)
A cognitively based functional taxonomy of decision support techniques
Human-Computer Interaction
Explaining and justifying expert consulting programs
IJCAI'81 Proceedings of the 7th international joint conference on Artificial intelligence - Volume 2
Artificial Intelligence in HRM: an experimental study of an expert system
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Management support system effectiveness: further empirical evidence
Journal of the AIS
Information Systems Knowledge: Foundations, Definitions, and Applications
Information Systems Frontiers
Using narratives to convey knowledge in decision making support systems
Decision making support systems
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
| Hi-index | 0.00 |
This research evaluates intelligent interface requirements for knowledge presentation in an expert system used for diagnostic problem solving. In a field study, interactions between employee expertise, knowledge presentation format (procedural vs. declarative), question type (requiring abstract vs. concrete knowledge organization), and task uncertainty are examined for employee problem-solving and decision-making performance (speed and accuracy). Also evaluated are confidence in system recommendations and lines-of-reasoning, as well as user satisfaction with the system interface. The study provides findings that are discussed within the context of intelligent interface requirements for organizational information systems. The results show that high-skill users perform significantly faster and more accurately when solving the problems and have self-reported confidence ratings that are higher than those of low-skill users. The expert system, however, has a greater impact on improving performance for low-skill users than for high-skill users. A relationship is found between skill level and task uncertainty indicating that different skill-level users require different presentation formats paralleling their conceptual representations of the problem. The interaction between skill level and knowledge organization is confirmed with results showing that low-skill users perform faster than high-skill users on questions requiring concrete knowledge organization; whereas high-skill users perform better when presented with questions requiring abstract knowledge organization.