Autonomous service level agreement negotiation for service composition provision
Future Generation Computer Systems
Electronic Commerce Research and Applications
An agent negotiation approach for establishment of service level agreement
CSCWD'06 Proceedings of the 10th international conference on Computer supported cooperative work in design III
Using process mining to identify coordination patterns in IT service management
Decision Support Systems
An Interdisciplinary Perspective on IT Services Management and Service Science
Journal of Management Information Systems
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IT outsourcing practices have recently proliferated an interest in service level agreement (SLA) negotiation relevant to engagements with either in-house or external IS service providers. An important research gap exists in establishing Negotiation Support System (NSS) requirements for the processes associated with SLA development. A first step in specifying such requirements is to examine relevant theoretical bases to identify and postulate reasonable propositions. A second step is to examine the efficacy of the theory-based propositions using the constructs adapted in the context of a relevant, practical and exploratory scenario. Accordingly, this paper discusses propositions that rely on theoretical bases from relevant sociological models, it identifies constructs adapted from prior Theory W research in NSS as an exemplar, it discusses an exploratory study related to the research gap identified, and it discusses findings that represent a starting point for identifying SLA NSS requirements.