Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Business artifacts: An approach to operational specification
IBM Systems Journal
A research manifesto for services science
Communications of the ACM - Services science
The evolution and discovery of services science in business schools
Communications of the ACM - Services science
Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services
Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services
Service science: catalyst for change in business school curricula
IBM Systems Journal
Machi-POS - point of sales system for restaurant district
International Journal of Knowledge and Web Intelligence
International Journal of Knowledge and Systems Science
Web Intelligence and Agent Systems
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This paper relates our experiences at the University of California, Berkeley (UC Berkeley), designing a service science discipline. We wanted to design a discipline of service science in a principled and theoretically motivated way. We began our work by asking, "What questions would a service science have to answer?" and from that we developed a new framework for understanding service science. This framework can be visualized as a matrix whose rows are stages in a service life cycle and whose columns are disciplines that can provide answers to the questions that span the life cycle. This matrix systematically organizes the issues and challenges of service science and enables us to compare our model of a service science discipline with other definitions and curricula. This analysis identified gaps, overlaps, and opportunities that shaped the design of our curriculum and in particular a new survey course that serves as the cornerstone of service science education at UC Berkeley.