Mapping the expanding landscape of usability: the case of distributed education
ACM Journal of Computer Documentation (JCD)
A research manifesto for services science
Communications of the ACM - Services science
Understanding service sector innovation
Communications of the ACM - Services science
The Service System Is the Basic Abstraction of Service Science
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Service Science, Management and Engineering: Education for the 21st Century
Service Science, Management and Engineering: Education for the 21st Century
International Journal of Web Engineering and Technology
Handbook of Service Science
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Advances in information and communication technologies make e-learning an integral part of everyday life. An e-learning service can be viewed as a technology-based service system that provides educational value through instructor-learner interaction. However, little attention has been given to the services aspect of e-learning in scholarly literature. This paper examines how the conceptual framework of Service Science, Management, and Engineering SSME, a new academic discipline also known as service science, can be applied to design innovative e-learning systems for higher education. The author introduces a service-driven model of e-learning that can be used to develop effective educational systems that will provide knowledge co-creation opportunities and meet the needs and expectations of learners in the 21st century.