Managed service paradox

Authors:
N. Leon;A. Davies
Affiliations:
Innovation Studies Center, Tanaka Business School, Imperial College London, London, United Kingdom;Innovation Studies Center, Tanaka Business School, Imperial College London, London, United Kingdom
Venue:
IBM Systems Journal
Year:
2008

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Abstract

Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional ...