Transitioning to a business rule management service model: Case studies from the property and casualty insurance industry

Authors:
Matthew L. Nelson;John Peterson;Robert L. Rariden;Ravi Sen
Affiliations:
Department of Accounting and BIS, Illinois State University, College of Business, Campus Box 5520, Normal, IL 61790-5520, United States;Business Rules Management Technologies Team, State Farm Mutual Insurance Companies2, United States;School of Information Technology, Illinois State University, Normal, IL, United States;Department of Information & Operations Management, Mays Business School, Texas A&M University, United States
Venue:
Information and Management
Year:
2010

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Abstract

As the volume, sources and types of business rules continue to grow, so do the needs of organizations to accurately, consistently and effectively manage rules. Increasingly, firms seek business rules management systems (BRMS) for assistance. Although studies have examined BRMS technical considerations, few have examined management considerations of deploying and managing BRMS projects. This study addresses this gap through examination and comparative analysis of BRMS deployments. Qualitative case study methods are employed and findings suggest a common deployment methodology and emergence of tightly structured services model. Participant's adoption drivers, consequences of deployment, IT alignment and transitions to IT service-orientations are provided.