Service science: at the intersection of management, social, and engineering sciences

Authors:
R. C. Larson
Affiliations:
Engineering Systems Division, Massachusetts Institute of Technology, Cambridge, MA
Venue:
IBM Systems Journal
Year:
2008

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Abstract

Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional ...