Towards increased trustworthiness in IT-based service-oriented organizations

Authors:
Kassem Saleh
Affiliations:
Department of Information Sciences, Kuwait University, Safat, Kuwait
Venue:
CEA'10 Proceedings of the 4th WSEAS international conference on Computer engineering and applications
Year:
2010

Citing 1
Cited 1

Service science: at the intersection of management, social, and engineering sciences

IBM Systems Journal

Assessment of the trustworthiness of e-service providers

Proceedings of the Second Kuwait Conference on e-Services and e-Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

Services are becoming increasingly important in modern economies. Information technology provides most of the needed infrastructure to support the proper delivery of these services. In this paper, we adopt Covey's [1] behaviors for trust to help improve the trustworthiness of IT-based service-oriented organizations. We develop checklists to qualitatively assess the level of trustworthiness of the provided services, and consequently produce a gap analysis.