Systems analysis & design methods
Systems analysis & design methods
Instant quality control of large batch processing jobs
MIS Quarterly
The psychology of computer programming
The psychology of computer programming
Group process and conflict in system development
Management Science
Automatic software test generation
Information and Software Technology
Japan's software factories: a challenge to U.S. management
Japan's software factories: a challenge to U.S. management
Reuse and productivity in integrated computer-aided software engineering: an empirical study
MIS Quarterly - Special issue on the strategic use of information systems
The Detection of Fault-Prone Programs
IEEE Transactions on Software Engineering
Understanding the CEO/CIO relationship
MIS Quarterly
Empowerment: key to IS world-class quality
MIS Quarterly
Managing I/S design teams: a control theories perspective
Management Science
Communications of the ACM
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
Software quality: an overview from the perspective of total quality management
IBM Systems Journal
The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
Combining quality and software improvement
Communications of the ACM
Software quality assurance: an analytical survey and research prioritization
Journal of Systems and Software
A total quality management-based systems development process
ACM SIGMIS Database
Issues and opinion on structural equation modeling
MIS Quarterly
Information rules: a strategic guide to the network economy
Information rules: a strategic guide to the network economy
The measurement of user information satisfaction
Communications of the ACM
The effect of programming team structures on programming tasks
Communications of the ACM
Information Engineering: Introduction
Information Engineering: Introduction
Managing the Structured Techniques
Managing the Structured Techniques
The Mythical Man-Month: Essays on Softw
The Mythical Man-Month: Essays on Softw
Understanding Process Improvement
IEEE Software
Software Process Improvement At Raytheon
IEEE Software
Realities and Rewards of Software Process Improvement
IEEE Software
How Software Process Improvement Helped Motorola
IEEE Software
Cost and quality considerations in software product management
Cost and quality considerations in software product management
Measurement: the key to application development quality
IBM Systems Journal
Quality management in systems development: an organizational system perspective
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Examining the Effect of the Transformational Leader on Software Quality
Software Quality Control
Information Processing and Management: an International Journal
Factors influencing the adoption of web-based shopping: the impact of trust
ACM SIGMIS Database
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
Assimilation patterns in the use of electronic procurement innovations: a cluster analysis
Information and Management
Prototyping mediators to project performance: learning and interaction
Journal of Systems and Software - Special issue: Selected papers from the 11th Asia Pacific software engineering conference (APSEC 2004)
Investigating Determinants of Software Developers' Intentions to Follow Methodologies
Journal of Management Information Systems
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
Modelling leadership influence on information systems implementation effectiveness
International Journal of Information Systems and Change Management
Acceptance of agile methodologies: A critical review and conceptual framework
Decision Support Systems
An Accuracy Metric: Percentages, Randomness, and Probabilities
Journal of Data and Information Quality (JDIQ)
Assimilation patterns in the use of electronic procurement innovations: A cluster analysis
Information and Management
Information and Management
Organizational impact of system quality, information quality, and service quality
The Journal of Strategic Information Systems
Information and Software Technology
Reliability, mindfulness, and information systems
MIS Quarterly
International Journal of Business Information Systems
Case study: Service quality from the other side: Information systems management at Duquesne Light
International Journal of Information Management: The Journal for Information Professionals
International Journal of Human Capital and Information Technology Professionals
Information Resources Management Journal
Toward a Unified Model of Information Systems Development Success
Journal of Database Management
The Effect of an Initial Budget and Schedule Goal on Software Project Escalation
Journal of Management Information Systems
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Information and Management
Organizing knowledge workforce for specified iterative software development tasks
Decision Support Systems
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The availability of high-quality software is critical for the effective use of information technology in organizations. Research in software quality has focused largely on the technical aspects of quality improvement, while limited attention has been paid to the organizational and sociobehavioral aspects of quality management. This study represents one effort at addressing this void in the information systems literature. The quality and systems development literatures are synthesized to develop eleven quality management constructs and two quality performance constructs. Scales for these constructs are empirically validated using data collected from a national survey of IS organizations. A LISREL framework is used to test the reliability and validity of the thirteen constructs. The results provide support for the reliability and validity of the constructs. A cluster analysis of the data was conducted to examine patterns of association between quality management practices and quality performance. The results suggest that higher levels of institutionalization of all quality management practices are associated with higher levels of quality performance. Our results also suggest that key factors that differentiated high- and low-quality performing IS units include senior management leadership, mechanisms to promote learning and the management infrastructure of the IS unit. Future research efforts directed at causally interrelating the quality management practices should lead to the development of a theory of quality management in systems development.