Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards

Information technology payoff in the health-care industry: a longitudinal study

Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance

Total quality management in information systems development: key constructs and relationships

Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline

The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis

Management Science

Extending the Horizons: Environmental Excellence as Key to Improving Operations

Manufacturing & Service Operations Management

IIMS: an integrated inventory management system based on software agent

International Journal of Business Information Systems

Certification in the Indian Offshore IT Services Industry

Manufacturing & Service Operations Management

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Management Science

Plant information systems, manufacturing capabilities, and plant performance

MIS Quarterly

Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation

Organization Science

Towards a cyber security reporting system – a quality improvement process

SAFECOMP'05 Proceedings of the 24th international conference on Computer Safety, Reliability, and Security

Improvement strategies for the tools and techniques of quality improvement: Utilization of a performance evaluation matrix in the taiwanese high-tech industry

Human Factors in Ergonomics & Manufacturing

New sports management software: A needs analysis by a panel of Spanish experts

International Journal of Information Management: The Journal for Information Professionals

Capital markets valuation and accounting performance of Most Admired Knowledge Enterprise (MAKE) award winners

Decision Support Systems