Managing the software process
Improving software quality: an insider's guide to TQM
Improving software quality: an insider's guide to TQM
Decline and fall of the American programmer
Decline and fall of the American programmer
Combining quality and software improvement
Communications of the ACM
Quality Information Systems
Software Design
Development Effectiveness: Strategies for Is Organizational Transition
Development Effectiveness: Strategies for Is Organizational Transition
TQM implementation factors for software development: an empirical study
Software Quality Control
How ISO 9001 Compares With The CMM
IEEE Software
Cost and quality considerations in software product management
Cost and quality considerations in software product management
Total quality management in information systems development: key constructs and relationships
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
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Developing and maintaining quality software is paramount in the information-intensive society. A myriad of concepts, tools and techniques exist that can be employed to improve the quality of software and at the same time increase developmental efficiencies. Approaches used by many software development units include: Capability Maturity Model (CMM), Total Quality Management (TQM), and ISO 9000-3. Implementation of these approaches without appropriate management oversight does not guarantee success. This study examines the role of the manager vis-à-vis “leadership style” with software quality. Data collected using a questionnaire administered to members of the American Society for Quality (ASQ) - Software Division, suggest that the Transformational leadership style of the manager has a significant positive relationship with the quality of the software developed.