Applied multivariate statistics for the social sciences
Applied multivariate statistics for the social sciences
Managing the software process
Systems analysis and design (2nd ed.)
Systems analysis and design (2nd ed.)
Improving software quality: an insider's guide to TQM
Improving software quality: an insider's guide to TQM
Decline and fall of the American programmer
Decline and fall of the American programmer
Communications of the ACM
Information centers as organizational innovation: exploring the correlates of implementation success
Journal of Management Information Systems
Quality Information Systems
Information Service Excellence through TQM: Building Partnerships for Business Process Reengineering and Continuous Improvement
ISO 9001 and Software Quality Assurance
ISO 9001 and Software Quality Assurance
Development Effectiveness: Strategies for Is Organizational Transition
Development Effectiveness: Strategies for Is Organizational Transition
Examining the Effect of the Transformational Leader on Software Quality
Software Quality Control
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There is a need for methodologies which can enhance the quality of software and improve software developmental efficiencies. One such approach commonly used by software development enterprises is Total Quality Management (TQM). To assess the effectiveness of a TQM program, a key question that is often posed is: What are the salient underlying constructs (factors) essential to a successful TQM program? This study examines these issues in the domain of software development. An analysis of the data gathered from 247 software development sites shows 8 factors pertinent to an effective TQM program in software development. Also, this study compares and contrasts these factors with the Malcolm Baldrige Award criteria and other published results.