The development of measures to assess the performance of the information systems function: a multiple-constituency approach

Relationship of the rank of information systems executive to the organizational role and planning dimensions of information systems

Journal of Management Information Systems

Process innovation: reengineering work through information technology

Process innovation: reengineering work through information technology

Measuring performance of the information systems function

Journal of Management Information Systems

Development of measures to assess the extent to which an information technology application provides competitive advantage

Management Science

Service quality: a measure of information systems effectiveness

MIS Quarterly

Anchoring data quality dimensions in ontological foundations

Communications of the ACM

Key issues in information systems management: 1994–95 SIM Delphi results

MIS Quarterly

Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire

MIS Quarterly

Measuring information systems service quality: lessons from two longitudinal case studies

MIS Quarterly

Developing a multidimensional measure of system-use in an organizational context

Information and Management

Dimensions of information systems success

Communications of the AIS

Determinants of information center success

Journal of Management Information Systems

Integration between business planning and information systems planning: an evolutionary-contingency perspective

Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance