Harnessing handheld computing: managing IS support to the digital ranger with defensive design

Authors:
Bo Andersson
Affiliations:
Lund University, School of Economics and Management, Lund, Sweden
Venue:
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Year:
2011

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Abstract

The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory.