Packaged software: implications of the differences from custom approaches to software development
European Journal of Information Systems
Software Risk Management: Principles and Practices
IEEE Software
How Experienced Project Managers Assess Risk
IEEE Software
Identification of Necessary Factors for Successful Implementation of ERP Systems
Proceedings of the IFIP TC8 WG8.2 International Working Conference on New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work
Expanding the Horizons of Information Systems Development
HOIT '00 Proceedings of the IFIP TC9 WG9.3 International Conference on Home Oriented Informatics and Telematics,: Information, Technology and Society
Relationship quality: the undervalued dimension of software quality
Communications of the ACM - Program compaction
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Toward an assessment of software development risk
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Identifying Software Project Risks: An International Delphi Study
Journal of Management Information Systems
Simulation of adaptive project management analytics
Proceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come
Knowledge transfer success factors in IT outsourcing environment
WSEAS Transactions on Information Science and Applications
Analysis and application of an outsourcing risk framework
Journal of Systems and Software
Exploratory case study research: Outsourced project failure
Information and Software Technology
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As the number of outsourced IT projects increases, the identification of risks that may impact during project implementation has become increasingly important. There has been extensive research into the risk factors that impact on IT projects, typically focusing on in-house development although, more recently, some researchers have investigated risks for out-sourced projects from the client perspective. The question of the risks involved from the perspective of the outsource provider, however, has received little attention, but is becoming increasingly important with the present trend to outsourced projects. The research reported here describes key risks identified by a group of Hong Kong project managers working for vendor IT firms who offered package implementation solutions both locally and overseas. A number of new risks from the vendor perspective have been identified, which indicate that vendor project managers typically have a broader focus on risks than their in-house counterparts. In addition to risks to the project success itself, vendor project managers must be constantly vigilant for threats to their own firms from competitors and from potential damage to their firm's reputation if the customer is dissatisfied with either the outcomes or the process of the project. The increasing trend towards multinational outsourced projects also adds additional location-specific risks that must be addressed. The findings are of interest to all managers involved in offshore outsourcing projects.