Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Computer mediated work: the interplay between technology and structured jobs
Communications of the ACM - Special section on management of information systems
Computerized performance monitoring systems: use and abuse
Communications of the ACM
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing organizational innovation: the evolution from word processing to office information systems
Managing organizational innovation: the evolution from word processing to office information systems
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Power, politics, and MIS implementation
Communications of the ACM
Automated welfare client-tracking and service integration: the political economy of computing
Communications of the ACM
Human Side of Information Processing
Human Side of Information Processing
The political negotiated order of computer implementation planning (organization, systems design, social reality, information systems)
The VideoWindow system in informal communication
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
ICICLE: groupware for code inspection
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
New human resources infrastructures: computer mediated performance appraisals
SIGCPR '91 Proceedings of the 1991 conference on SIGCPR
The role of stakeholders' expectations in predicting information systems implementation outcomes
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Computers and the quality of life: assessing flow in information systems
Proceedings of the symposium on Computers and the quality of life
ICIS '99 Proceedings of the 20th international conference on Information Systems
Technological capacitation in customer service work: a sociotechnical approach
ICIS '00 Proceedings of the twenty first international conference on Information systems
Information Technology and Management
Computers and the quality of life: assessing flow in information systems
ACM SIGCAS Computers and Society
Job characteristics and quality of working life in the IT workforce: the role of gender
SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce
Implementing collaboration technologies in industry
Quality and effectiveness in web-based customer support systems
Information and Management
An empirical test of the job demand/control model among IT users
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
An empirical study of factors affecting software package selection
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
Journal of Management Information Systems
Research on factors influencing intention to use DMB using extended IS success model
Information Technology and Management
IT acceptance in a less-developed country: a motivational factor perspective
International Journal of Information Management: The Journal for Information Professionals
| Hi-index | 48.22 |
The impact of a computerized record system on the work lives of customer service representatives in a large utility company is examined. The results suggest alternate methods for thinking about and measuring technological impact.