Systems, Objectives, Solutions
Different perspectives on information systems: problems and solutions
ACM Computing Surveys (CSUR)
Measuring implementation outcome: beyond success and failure
Information and Management
Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Critical issues in information systems research
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Managerial influence in the implementation of new technology
Management Science
Computerization, productivity, and quality of work-life
Communications of the ACM
Organization context and information systems success: a contingency approach
Journal of Management Information Systems
Information systems implementation: testing a structural model
Information systems implementation: testing a structural model
Implementation: The Key to Successful Information Systems
Implementation: The Key to Successful Information Systems
Information Systems Concepts for Management
Information Systems Concepts for Management
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An integrative model of IS implementation success is presented. The model focuses on stakeholders' expectations as predictors of IS implementation outcomes, and on the organization's competence in designing and implementing the system.The proposed framework is derived from the literature on IS implementation, especially those studies that explain and/or predict the outcomes of such a process. The framework attempts to integrate the existing research streams: factor studies, process studies and expectancy studies. The model uses a multiperspective approach by taking into consideration stakeholders' different views of these processes.