Working with users to ensure quality of innovative software product despite uncertainties

Authors:
Barbara Begier
Affiliations:
Institute of Control and Information Engineering, Poznan University of Technology, Poznan, Poland
Venue:
ACIIDS'11 Proceedings of the Third international conference on Intelligent information and database systems - Volume Part I
Year:
2011

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Abstract

Problems with uncertainty refer to various aspects in knowledge engineering. An open list of uncertain items in expert system development is given and their sources are listed, too. The periodical assessment of a software product by its users is recommended to reduce uncertainties. If symptoms of 'disease' are learnt then the proper diagnosis and therapy may be specified. User involvement is needed to ensure quality of innovative software during its evolutional development. Users provide regular feedback on a product. The experience, related to the expert system assessed by its users, is described.