Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
IT implementation through the lens of organizational learning: a case study of insuror
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Organizing and the Process of Sensemaking
Organization Science
Representations and actions: the transformation of work practices with IT use
Information and Organization
Community learning in information technology innovation
MIS Quarterly
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This paper is about the influence of group inter-action processes known as group learning on the implementation of information technologies (IT). Aiming at a conceptualisation of the role of user interactions in IT implementation, a theoretical framework based on the experiential learning cycle is developed that includes five processes: collective acting, group reflecting, knowledge disseminating, sharing understanding and mutual adjustment. This theoretical framework is illustrated by the findings from three case studies. Analysis of 87 interviews revealed a unique function of group learning in IT implementation. It showed that group learning emerges immediately after a new IT is introduced to the targeted users and that it can take different standpoints (for or against adoption of the technology); it can also develop during the IT implementation and either progress or take a turn for the worse. The overall conclusion is that group learning is a 'hidden' mechanism that may speed up, slow down or even terminate an IT implementation project; and that therefore it is essential to appreciate its importance during IT projects and to steer it in a constructive direction.