An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
Large-scale image systems: USAA case study
IBM Systems Journal
Information partnerships shared data, shared scale
Harvard Business Review
Power, politics, and MIS implementation
Communications of the ACM
The Journal of Strategic Information Systems
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
| Hi-index | 0.00 |
The introduction of a large-scale image processing system at United Services Automobile Association (USAA) required both external and internal partnerships. The USAA-IBM external partnership demonstrates how the traditional arms-length relationship between a vendor and a customer evolved into a close relationship of mutual benefit with blurred boundaries between buyer and seller. Two internal partnerships, one within USAA and the other within IBM, illustrate the importance of external partnerships in making an external partnership successful. This paper discusses the "mosaic" of relationships and the "squiggly lines" of responsibility that characterized the internal and external partnerships from the perspective of senior information systems management. The article also provides conceptual frameworks that help in generalizing form the partnership arrangements within USAA's environments to those of other organizations.