The role of trust in outsourced IS development projects
Communications of the ACM
Information and Management
Co-opetition and knowledge transfer
ACM SIGMIS Database - Special issue on infomration systems: current issues and future changes
Knowledge Management Processes and International Joint Ventures
Organization Science
The Evolution of Outsourcing Research: What is the Next Issue?
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
An Empirical Study of Speed and Communication in Globally Distributed Software Development
IEEE Transactions on Software Engineering
Managing cross-cultural issues in global software outsourcing
Communications of the ACM - Human-computer etiquette
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
The World Is Flat [Updated and Expanded]: A Brief History of the Twenty-first Century
The World Is Flat [Updated and Expanded]: A Brief History of the Twenty-first Century
Knowledge sharing and cooperation in outsourcing projects - A game theoretic analysis
Decision Support Systems
Establishing and maintaining trust in software outsourcing relationships: An empirical investigation
Journal of Systems and Software
Offshore Outsourcing of IT Work: Client and Supplier Perspectives (Technology, Work and Globalization)
Journal of Global Information Management
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This paper discusses the knowledge transfer process in offshore outsourcing. The focus is a case study of software offshore outsourcing from Japan to Vietnam. Initial results confirm that willingness to cooperate and good impressions facilitate the knowledge transfer process. In addition, communication barriers, cultural differences, lack of equivalence in individual competence, and lack of common rules slow down the transfer process. The study also identifies the Bridge System Engineer Bridge SE-a type of coordinator who mediates and enhances the relationship between Japanese clients and Vietnamese service providers. Employing a Bridge SE is an effective way to fill the communication gap, the cultural gap, and generally improve the business relationship. Bridge SEs use their background of higher education and long-term residence in Japan to give advice to Vietnamese software teams on Japanese cultural characteristics, such as the apology culture and the separation between work and private time. In other situations, Bridge SEs use their IT background and communication skills to verify and adjust communication contents before information is sent from one side to another.