A cross-cultural comparison of IS designer values
Communications of the ACM
A descriptive study on the outsourcing of information systems functions
Information and Management
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
The role of trust in outsourced IS development projects
Communications of the ACM
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Contracts in Offshore Software Development: An Empirical Analysis
Management Science
Managing cross-cultural issues in global software outsourcing
Communications of the ACM - Human-computer etiquette
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges
Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Information and Management
Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation
Journal of Management Information Systems
Proceedings of the 4th international conference on Intercultural Collaboration
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
Journal of Global Information Management
Journal of Global Information Management
Factors Influencing Performance of ITES Firms in India
Information Resources Management Journal
Privacy policies and national culture on the internet
Information Systems Frontiers
REFSQ'13 Proceedings of the 19th international conference on Requirements Engineering: Foundation for Software Quality
Global software testing under deadline pressure: Vendor-side experiences
Information and Software Technology
Hi-index | 0.00 |
Offshore outsourcing to vendors in foreign countries causes unique challenges which need to be understood and managed effectively. This paper explores cultural differences in IS offshoring arrangements involving German client organizations that outsource application development activities to Indian vendors. For this purpose, a research framework is developed based on both theoretical considerations and specific empirical observations from multiple case studies. The goal is to (1) explore the nature of cultural differences in offshore outsourcing arrangements in depth and to (2) analyze the relationship between those cultural differences and offshore outsourcing success. Based on the case findings, implications and practices for the management of offshore development projects are outlined. The results indicate that cultural differences in terms of power distance, IS designer values, and an active versus passive working attitude critically affect several dimensions of relationship quality, thereby influencing offshore outsourcing success. A clear definition of roles and mechanisms, strong leadership, and an active management of culture by adapting to either the client's or the vendor's national culture appeared to be effective ways to manage cultural differences.