Managing the software process
Computing in India: an Asian elephant learning to dance
Communications of the ACM - Special issue Participatory Design
A dialectic view of information systems outsourcing: pros and cons
Information and Management
The role of trust in outsourced IS development projects
Communications of the ACM
Qualitative Methods in Empirical Studies of Software Engineering
IEEE Transactions on Software Engineering
Interorganizational systems and trust in strategic alliances
ICIS '99 Proceedings of the 20th international conference on Information Systems
Initial trust, perceived risk, and the adoption of internet banking
ICIS '00 Proceedings of the twenty first international conference on Information systems
Software Process Improvement Problems in Twelve Software Companies: An Empirical Analysis
Empirical Software Engineering
Case Studies for Method and Tool Evaluation
IEEE Software
Trust-building mechanisms utilized in outsourced IS development projects: a case study
Information and Management
Case Studies for Software Engineers
Proceedings of the 26th International Conference on Software Engineering
Studying Software Engineers: Data Collection Techniques for Software Field Studies
Empirical Software Engineering
Structural Shifts in the Chinese Software Industry
IEEE Software
Journal of Systems and Software
Critical success factors for offshore software development outsourcing vendors: an empirical study
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
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Trust is considered one of the most important factors for successfully managing software outsourcing relationships. However, there is lack of research into factors that are considered important in establishing and maintaining trust between clients and vendors. The goal of this research is to gain an understanding of vendors' perceptions of the importance of factors that are critical to the establishment and maintenance of trust in software outsourcing projects in Vietnam. We used a multiple case study methodology to guide our research and in-depth interviews to collect qualitative data. The participants of study were 12 Vietnamese software development practitioners drawn from 8 companies that have been developing software for off shore clients. Vendor companies identified that cultural understanding, creditability, capabilities, and personal visits are important factors in gaining the initial trust of a client, while cultural understanding, communication strategies, contract conformance, and timely delivery are vital factors in maintaining that trust. We also identify similarities and differences between Vietnamese and Indian practitioners' views on factors affecting trust relationships.