A structural model of end user computing satisfaction and user performance
Information and Management
Issues and opinion on structural equation modeling
MIS Quarterly
Interpreting Dimensions of Consumer Trust in E-Commerce
Information Technology and Management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Trustworthiness in B2C e-commerce: an examination of alternative models
ACM SIGMIS Database
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
The antecedent factors on trust and commitment in supply chain relationships
Computer Standards & Interfaces
Re-examining perceived ease of use and usefulness
MIS Quarterly
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Structural equations are extensively used in studies dealing with abstract variables. The authors can choose between first and higher-order constructs but some researchers omit to pursue a rigorous method. Therefore, it is important to know: when is the higher-order construct preferred to the first-order one? In this study, the authors have illustrated this procedure for perceived value and trust. They collected data with students, inviting them to navigate in a website and to fill-in a questionnaire. Results show the superiority of the second-order reflective model for perceived value and trust. The decision is taken relying on theoretical and empirical justifications. The authors have also proven the predictive ability of their variables by confirming their positive relationship with commitment. The latter predicts behavioral intentions. Second-order reflective constructs invite managers to pay attention to all the first-order factors because a negative perception of one of the factors contributes to the deterioration of the second-order construct.