Love it or hate it!: interactivity and user types

Authors:
Jennefer Hart;Alistair G. Sutcliffe;Antonella De Angeli
Affiliations:
The University of Manchester, Manchester, UK;The University of Manchester, Manchester, UK;University of Trento, Trento, Trento, Italy
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2013

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Abstract

This paper investigates general and individual evaluations of User Experience (UX) with interactive web sites. A series of studies investigate user judgment on web sites with different interactivity levels over repeated exposures. The more interactive websites produced more positive affect, had better design quality ratings, which improved with exposure, and were preferred. Differences between the more interactive sites indicated overall UX was influenced by users' preferences for interactive styles, with both sites having enthusiast, potential adopter, and non-adopter users. The implications for models and frameworks of UX are discussed.