Systems, Objectives, Solutions
Decision support system effectiveness: a review and an empirical test
Management Science
Decisional guidance for computer-based decision support
MIS Quarterly
The measurement of user information satisfaction
Communications of the ACM
Implications of buyer decision theory for design of e-commerce websites
International Journal of Human-Computer Studies
The division of labor between human and computer in the presence of decision support system advice
Decision Support Systems
Past, present, and future of decision support technology
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
IT acceptance: managing user—IT group boundaries
ACM SIGMIS Database
Convincing DSS users that complex models are worth the effort
Decision Support Systems
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
DSS Effectiveness in Marketing Resource Allocation Decisions: Reality vs. Perception
Information Systems Research
Journal of Management Information Systems
Journal of Management Information Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce
Information Resources Management Journal
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Websites play a critical role in attracting customers and providing information to assist Web customers in decision making. Despite the importance of such systems providing a satisfactory experience, as per our knowledge no effort has been made to systematically examine the underlying causal structure among important decision related variables such as perceived effort, perceived information accuracy, perceived effectiveness, and satisfaction using Web-based decision support systems (Web-based DSS) that provide information to potential customers. In this study, we develop a conceptual model for investigating cognitive antecedents to Web users' satisfaction in the context of Web-based DSS. The empirical examination of the research model using structural equations modeling indicates that perceived effectiveness is influenced by perceived information accuracy and effort, and in turn, has positive impact on satisfaction in using Web-based DSS. The implications of this study suggest to information managers that providing customers with highly accurate information from web sites requiring lower effort is perceived as an effective system and such perception leads to increased satisfaction.