Successful application of communication techniques to improve the systems development process
Information and Management
Group process and conflict in system development
Management Science
Changes in motivation of I.S. managers—comparison over a decade
Information Resources Management Journal
An examination of sources of support preferred by end-user computing personnel
Journal of End User Computing
Explaining the role of user participation in information system use
Management Science
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
The effect of user engagement on system success: a meta-analytical integration of research findings
Information and Management
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
Information systems and organizational change
Communications of the ACM
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Journal of Management Information Systems
International Journal of Web Based Communities
What makes the competitive contribution of ERP strategic
ACM SIGMIS Database
Why IS management is in trouble and how to save it: lessons learned in the automotive industry
Communications of the ACM - Inspiring Women in Computing
Information Technologies and International Development
Understanding the factors affecting online elderly user's participation in video UCC services
Computers in Human Behavior
Transferring knowledge between implementers when building inter-organisational information systems
Proceedings of the 2006 conference on Leading the Web in Concurrent Engineering: Next Generation Concurrent Engineering
Removing obstacles when implementing inter-organisational information systems
International Journal of Information Technology and Management
Examining success factors in the adoption of digital object identifier systems
Electronic Commerce Research and Applications
User satisfaction with Web-based DSS: The role of cognitive antecedents
International Journal of Information Management: The Journal for Information Professionals
Psychological contract in the information systems profession
Proceedings of the 2013 annual conference on Computers and people research
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Users and IT personnel typically belong to different organizational units with different objectives and values. This often creates a perceived boundary between the two units, reducing the degree to which users accept the installation of new IT. Much IT research suggests that increased user involvement and influence on IT development can overcome user - IT personnel differences and thereby increase user acceptance. However, the realization of this objective can be problematic when implementing new IT in large organizations within which such user involvement is impractical.This study examines a case of IT adoption in view of Social Identity Theory, which focuses on how identification with groups affects individuals' beliefs and behavior. As hypothesized, users' acceptance of the IT increased when they believed that the inter-group boundary between them and the IT group was reduced and when they believed that they shared values with the IT group. Both of these beliefs increased when the IT group was perceived to be responsive to user requests. The results suggest that, even in large organizations where user influence on IT development is limited, IT group responsiveness can increase user acceptance of new IT.