The Trust Deficit of e-commerce: a comparative study of domestic and offshore e-commerce systems

Authors:
Chiung-Ju Liang;Gene Chen
Affiliations:
Department of Business Administration, National Taiwan University of Science and Technology, No 43, Sec 4, Keelung Rd., Da-an District, Taipei City 106, Taiwan, ROC.;Department of Business Administration, National Taiwan University of Science and Technology, No 43, Sec 4, Keelung Rd., Da-an District, Taipei City 106, Taiwan, ROC
Venue:
International Journal of Information Systems and Change Management
Year:
2008

Citing 12
Cited 0

The measurement of end-user computing satisfaction

MIS Quarterly
Issues and opinion on structural equation modeling

MIS Quarterly
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling

A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
Key dimensions of business-to-consumer web sites

Information and Management
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior

Information Systems Research
Assessing the Quality of Auction Web Sites

HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Quality in Use: Incorporating Human Factors into the Software Engineering Lifecycle

ISESS '97 Proceedings of the 3rd International Software Engineering Standards Symposium (ISESS '97)
Consumer satisfaction with internet shopping: a research framework and propositions for future research

ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains

International Journal of Electronic Commerce
Trust and TAM in online shopping: an integrated model

MIS Quarterly
User acceptance of information technology: toward a unified view

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

The purpose of this study is to investigate the differenteffects in terms of various aspects of the e-commerce model ondomestic and offshore e-commerce customers. Some 1,108 responsesfrom all 15 major securities and futures brokers (market sharestotalled 90%) in Taiwan were returned for a response rate of 98%.The results reveal that the conceptualisation of structuralequation model did not differ across the domestic e-BrokerageSystem (EBS) users and the offshore EBS-users. However, theoffshore EBS-users rated the e-Trust lower than what the domesticEBS-users did. We will refer to that difference as 'Offshore TrustDeficit (OTD)'.