The trouble with computers
Planning and implementing user-centred design
CHI 98 Cconference Summary on Human Factors in Computing Systems
Specifying and measuring quality in use (tutorial session)
Proceedings of the 22nd international conference on Software engineering
Comparing and reconciling usability-centered and use case-driven requirements engineering processes
AUIC '01 Proceedings of the 2nd Australasian conference on User interface
Planning and implementing user-centred design
CHI '99 Extended Abstracts on Human Factors in Computing Systems
A 15 year path of usability development in Europe
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Performance Parameters and Context of Use
Performance Engineering, State of the Art and Current Trends
Proceedings of the Latin American conference on Human-computer interaction
The obstacles and myths of usability and software engineering
Communications of the ACM - The Blogosphere
Accessibility as a quality requirement: geographic information systems on the web
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Usability measurement and metrics: A consolidated model
Software Quality Control
The Trust Deficit of e-commerce: a comparative study of domestic and offshore e-commerce systems
International Journal of Information Systems and Change Management
Meta-metric Evaluation of E-Commerce-related Metrics
Electronic Notes in Theoretical Computer Science (ENTCS)
USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
The development of a language interface for 3D scene generation
IASTED-HCI '07 Proceedings of the Second IASTED International Conference on Human Computer Interaction
Supporting decision making process with "ideal" software agents - What do business executives want?
Expert Systems with Applications: An International Journal
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The relationship between the different approaches to quality in ISO standards is reviewed, contrasting the manufacturing approach to quality in ISO 9000 (quality is conformance to requirements) with the product orientation of ISO 8402 (quality is the presence of specified features) and the goal orientation of quality in use in ISO/IEC 14598-1 (quality is meeting user needs). It is shown how ISO 9241-11 enables quality in use to be measured, and ISO 13407 defines the activities necessary in the development lifecycle for achieving quality in use.