Meta-metric Evaluation of E-Commerce-related Metrics

Authors:
A. Stefani;M. Xenos
Affiliations:
Computer Science, Hellenic Open University, Patras, Greece;Computer Science, Hellenic Open University, Patras, Greece
Venue:
Electronic Notes in Theoretical Computer Science (ENTCS)
Year:
2009

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Abstract

User-perceived software quality is subjective, and thus difficult to be measured. Its importance however in user-centric, web-based systems such as e-commerce systems is huge. How can one measure the subjective? Metrics are one of the most powerful weapons in the arsenal for measuring quality. For such a weapon to be put in good use, guidelines for use should be available. In this paper we present a model based on meta-metrics that suggests what metrics should be used in what way and how, when evaluating an e-commerce system.