Measuring Web Application Quality with WebQEM

Authors:
Luis Olsina;Gustavo Rossi
Affiliations:
-;-
Venue:
IEEE MultiMedia
Year:
2002

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Abstract

This article discusses using WebQEM, a quantitative evaluation strategy to assess Web site and application quality. Defining and measuring quality indicators can help stakeholders understand and improve Web products. An e-commerce case study illustrates the methodology's utility in systematically assessing attributes that influence product quality.