Assessing quality in use in a consistent way

  • Authors:
  • Guillermo J. Covella;Luis A. Olsina

  • Affiliations:
  • Universidad Nacional de La Pampa: LP: Argentina;Universidad Nacional de La Pampa: LP: Argentina

  • Venue:
  • ICWE '06 Proceedings of the 6th international conference on Web engineering
  • Year:
  • 2006

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Abstract

In the present paper we discuss a systematic approach in order to specify, measure, and evaluate quality in use, i.e., the perceived quality of software or web applications by actual users in real con-texts of use. The methodological proposal is grounded on our measurement and evaluation framework which in turn is based on the metrics and indicators ontology. In order to illustrate the pro-posal a case study for assessing the quality in use of an e-Learning application was conducted. The final results are analyzed in the light of both the consistency of the methodological support and the challenges of assessing quality in use with actual users.