Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
A fuzzy linguistic model to evaluate the quality of Web sites that store XML documents
International Journal of Approximate Reasoning
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
Website structures ranking: applying extended ELECTRE III method based on fuzzy notions
FS'07 Proceedings of the 8th Conference on 8th WSEAS International Conference on Fuzzy Systems - Volume 8
Ranking of website structures using fuzzy TOPSIS method with type-2 fuzzy numbers
FS'07 Proceedings of the 8th Conference on 8th WSEAS International Conference on Fuzzy Systems - Volume 8
MATH'06 Proceedings of the 10th WSEAS International Conference on APPLIED MATHEMATICS
Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system
Computers and Industrial Engineering
A systematic approach to new mobile service creation
Expert Systems with Applications: An International Journal
WSEAS Transactions on Computers
Computers and Industrial Engineering
A Multiple-Item Scale for Assessing E-Government Service Quality
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
The motivations for citizens' adoption of e-government: an empirical study in the UAE
International Journal of Business Information Systems
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
International Journal of Enterprise Information Systems
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In the emerging electronic environment, the creation of customer-centered websites is becoming increasingly important. This paper reports two exploratory studies on user perceptions of using web sites. We first use Kano's Model of Quality to conduct an investigation of quality features in the web environment. An independently conducted study later expands the first study by addressing several limitations. The results of both studies suggest that (1) the Kano quality model can be used as a framework to control for website quality in terms of three quality types and the time transition of the quality nature; (2) not every feature is regarded as equally important within a web domain; (3) different domains have different rankings of important features, although there are certain features that are regarded as highly important among domains studied. These studies provide some empirical evidence on user perceptions of website quality features and lead to further theoretical investigations.