The design space of input devices
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User-interface design (2nd ed.)
User-interface design (2nd ed.)
Beyond the interface: ease of use and task/technology fit
Information and Management
A user-centered design approach to personalization
Communications of the ACM
Affordances, motivation, and the design of user interfaces
Communications of the ACM
Communications of the ACM
Design rules based on analyses of human error
Communications of the ACM
The keystroke-level model for user performance time with interactive systems
Communications of the ACM
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Usability Engineering
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Analysis and Visualization of Metrics for Online Merchandising
WEBKDD '99 Revised Papers from the International Workshop on Web Usage Analysis and User Profiling
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
Effects of interface style on user perceptions and behavioral intention to use computer systems
Computers in Human Behavior
Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
Computers in Human Behavior
International Journal of Business Information Systems
How to best characterize the personalization construct for e-services
Expert Systems with Applications: An International Journal
WAP access methods on mobile phones
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction platforms and techniques
Crucial web usability factors of 36 industries for students: a large-scale empirical study
Electronic Commerce Research
Electronic Commerce Research and Applications
Adapting domain ontology for personalized knowledge search and recommendation
Information and Management
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This study examines user perceptions of gathering information on, locating, and buying compact discs through Web-based interfaces. A group of part-time MBA students in Hong Kong performed a specific set of tasks using the Web sites of two vendors of compact discs. The tasks were selected to be general enough to apply to a variety of on-line shopping situations. As they performed tasks, they answered questions regarding their perceptions of several user interface features as well as their perceptions of overall ease of use. User interface features associated with a perception of overall ease of use were identified, as were differences based on personal characteristics of respondents. Also, differences in perceptions of interface features that might be due to personal characteristics, such as age and sex, were identified. The methodology and results help identify user interface features that a designer should emphasize and features for which personalization is likely to be beneficial.